FLSA Status: Exempt
Reports To: Regional Unit Manager
Department: Programs
Date Posted: January, 2010

Purpose of Job

• Provide support for quality and success of programs.
• Use data from proposal review to identify program support and technical assistance needs.

Duties and Responsibilities

• Receive and place telephone calls regarding contract management, government relations, and other RIF National related topics.
• Provide technical assistance by telephone.
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
• Regularly update and maintain data.
• Communicate problems and issues to Unit Manager.
• Research skills to trouble shoot customer problems with software.
• Travel to provide on-site technical assistance throughout the year as needed and directed by unit manager.
• Participate in workgroups/special projects as needed.
• Attend one professional development/content conference.
• 5%-10% travel required.
• Supervises no staff.

• Education: BA/BS degree preferred.
• Prior direct educational service preferred.
• Prior customer service and general business office experience desired.
• Ability to work under pressure and manage multiple tasks.
• Ability to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands.
• Proficient with computer operations and data entry experience.
• Strong interpersonal communication skills to support team efforts and needs of the organization.
• Orientated toward accuracy and service to customers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee regularly stands. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate. Travel is required.

Please email your resume to
employment@rif.org or

Mail to:
ATTN: Human Resource
Reading Is Fundamental, Inc.
1825 Connecticut Avenue NW, Suite 400
Washington, DC 20009

The above statements are intended to describe the general nature and level of work performed by the incumbent in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills.

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Mail:
Reading Is Fundamental
1825 Connecticut Ave. N.W. Suite 400
Washington, D.C. 20009

E-mail: employment@rif.org

Fax: (202) 536-3531

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