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Maximizing Your Relationship with National RIF
The easiest way to avoid technical problems while running services for a RIF program is to use the resources provided by national RIF, such as the RIF Handbook, website, and account support representatives. Here are some tips for how you can maximize your relationship with national RIF to have the most effective and efficient RIF program possible.
- Start with the RIF Handbook: Many questions that you may have about the administration of your program are answered in the RIF Handbook. If you do not have a copy, please contact your account support representative to request one.
- Contact your Account Support Representative:
Account support representatives are here to help you. An account support representative is assigned to each state. Find out who covers your state, and keep the name, direct number and e-mail address with your files. Your account support representative will call you during the renewal process and if problems arise. However, you should not hesitate to call your account support representative with any questions that you have.
- Use the Unit Teams:
Each account support representative is assigned to a unit team that covers the United States and its territories. If you are having difficulty reaching your account support representative, call and ask to speak to any member of the team that includes your state.
- Check your RIF ledger: National RIF maintains ledgers for federally funded programs. Please call us if you have any questions about whether RIF has processed an invoice from your program or about your remaining balance of funds.
- Be clear on your paperwork:
Comprehensive, clear responses to the questions on your paperwork will avoid the need for long follow-up phone conversations with your account support representative. Be sure to tell us about your motivational activities and about the ways that parents are involved in your program.
- Leave yourself plenty of time:
Renewal paperwork often takes coordinators longer to complete than they expect, and RIF may have it for 30 days before you receive your approval packet. Schedule your last distribution early enough to submit your paperwork 30 days before your end date. Schedule your first distribution late enough to allow RIF to process your paperwork, and for your program to order and receive books.
- Contact us:
If you have submitted documents and you have not heard from us after 30 days, please call us and ask for an update on your renewal.
- Use your Account Number
National RIF uses your account number to keep track of your program's account and services. Whenever you call, please have your account number ready, and always provide it when leaving a voicemail message.
- Attend Technical Assistance visits:
Account support representatives periodically visit the states that they work with to hold meetings for coordinators. Take advantage of these opportunities to get your questions answered and to meet (and brainstorm) with other coordinators in your area.
- Keep in touch:
Again, account support representatives are here to help you. We like to hear how your program is doing and are happy to answer your questions.
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